We want you to be able to evaluate the system with real confidence. This policy explains exactly when a refund is available, when it is not, and how to request one.
You may request a full refund of your purchase price within thirty (30) calendar days of your original purchase date, provided you have not published a live sale.
The 30-day window is counted from the date and time of your purchase confirmation, not from the date you first log in or begin working through the training.
You have published a live sale if, at any point, you have done any of the following through the Platform:
Why this is the line: once a sale goes live, you have used the system for its intended commercial purpose and received the benefit of it. Publishing is a deliberate action; nothing goes live by accident.
Drafting a listing, uploading photos, building your site, working through training modules, and previewing your site privately do not count as publishing. You can build out everything and still be eligible.
Your territory reservation is included in the 30-day guarantee. If you receive a refund, your territory claim is released and returned to the available pool immediately, and you have no further right to it. If someone else purchases that city afterward, it is no longer available to you, including on a later repurchase.
Fees for additional territories ($250 each) follow the same rule and are measured from the date each additional territory was purchased, not from your original purchase date.
If your plan includes a recurring monthly fee:
Cancel through your account dashboard or by emailing info@kingdom-creatives.com. To avoid the next charge, cancel at least twenty-four (24) hours before your renewal date.
Email info@kingdom-creatives.com with:
We will confirm receipt within two (2) business days and process approved refunds within five (5) business days of approval. Refunds are issued to the original payment method. Your bank or card issuer typically takes an additional five to ten (5–10) business days to post the credit.
We may verify your account status before approving a refund, including whether a sale has been published.
Please contact us before disputing a charge with your bank. Most issues are resolved faster by email than by chargeback.
If you initiate a chargeback, we may suspend your account and release your territory while the dispute is pending, and we will provide the payment processor with account records, activity logs, and publication history relevant to the dispute.
If we deny a refund request, we will tell you specifically why. You may respond with additional information and ask us to reconsider once.
Nothing in this policy limits any right you have under applicable consumer protection law. Where the law gives you a stronger remedy than this policy, the law controls.
Kingdom Creatives LLC
2018 W Roberts Ave, Nampa, ID 83651
info@kingdom-creatives.com